Privacy Policy

Last modified: Sept. 10, 2024

INTRODUCTION

Raindrop Harmony Manitoulin (“Company” or “We”) values your privacy and is committed to safeguarding it by adhering to this policy.

This policy outlines:

• How we collect, use, disclose, and protect your personal information as a customer or website user (“you”).
• The types of information we may collect from you or that you may provide when you visit our website, https://www.raindropharmony.com (our “Website”).
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will use your personal information in accordance with this policy unless otherwise required by applicable law. We ensure that the personal information we collect is adequate, relevant, and not excessive, and is used for limited purposes.

In Canada, “personal information” generally refers to information about an identifiable individual, which includes details that can be used to identify, contact, or locate a person. Personal information does not include business contact information, such as your name, title, or business contact details.

This policy applies to information we collect, use, or disclose about you:

• On this Website.
• In email, text, and other electronic communications between you and the Company or this Website, including email marketing correspondence and campaigns.
• When you interact with our advertising and applications on third-party websites and services if those include links to this policy.

The Website may contain links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We encourage you to read the privacy policy of every website you visit as we do not control these third-party websites and are not responsible for their privacy policies.

This policy DOES NOT apply to information that:

• We collect offline or through any other means, including on any other Company or third-party website.
• You provide to or is collected by any third party through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see “Changes to Our Privacy Policy”). Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.

INFORMATION WE COLLECT ABOUT YOU

We may collect and use various types of information from and about you, including:

• Personal information: Information that can be used to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, Internet Protocol (IP) address, username, and any other identifier we may use to contact you.
• Non-personal information: Information that does not directly or indirectly reveal your identity or relate to an identifiable individual, such as demographic or aggregated statistical information.
• Technical information: Details such as your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection and the equipment you use to access our Website.
• Website interactions: Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

HOW WE COLLECT INFORMATION ABOUT YOU

We use various methods to collect your information, including:

• Direct interactions: When you provide information to us, for example, by filling in forms or corresponding with us by phone, email, or other means, including email marketing correspondence and campaigns.
• Automated technologies or interactions: As you navigate through our Website, we may collect information automatically, such as usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect directly from you on or through our Website may include:

• Information that you provide by filling in forms on our Website. We may also ask you for information when you enter a contest or promotion sponsored by us or when you report a problem with our Website.
• Your responses to email marketing correspondence and campaigns.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to gather information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data, as well as the resources you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and may include personal information. We may maintain it or associate it with personal information we collect in other ways, that you provide to us, or that we receive from third parties. This information helps us improve our Website and deliver a more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as browser cookies. For information about managing your privacy and security settings for Flash cookies, see “Choices About How We Use and Disclose Your Information.”
• Web Beacons: Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow the Company, for example, to count users who have visited those pages or opened an email, and for other related website statistics (such as recording the popularity of certain website content and verifying system and server integrity).

HOW WE USE YOUR INFORMATION

We use the information we collect about you or that you provide to us, including any personal information, to:

• Present our Website and its contents to you.
• For marketing purposes.
• Provide you with information, products, or services that you request from us.
• Fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• Carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
• Notify you about changes to our Website or any products or services we offer or provide through it.
• Improve our Website, products or services, marketing, or customer relationships and experiences.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please use the unsubscribe mechanism at the bottom of our e-mails or email us at RaindropHarmonyManitoulin@gmail.com. For more information, see “Choices About How We Use and Disclose Your Information.”

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this privacy policy:

• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Raindrop Harmony Manitoulin’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Raindrop Harmony Manitoulin about our customers and users is among the assets transferred.
• To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in

WHERE YOUR PERSONAL INFORMATION IS STORED

The information you provide to us may be stored on secure servers outside of Canada. This information is subject to the data security and privacy laws of the host countries, which may not always reflect those of Canada. However, we do our best to ensure that the protection afforded to your information is equivalent to the protection it would receive if held in Canada.

CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. Any changes we make to our Privacy Policy will be posted on this page, and the date at the top of the policy will be updated to reflect the latest revision. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes are made constitutes your acceptance of the revised Privacy Policy.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE
We value your privacy and are committed to addressing any concerns you may have regarding our handling of your personal information. If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Raindrop Harmony Manitoulin
Email: RaindropHarmonyManitoulin@gmail.com

If you are not satisfied with our response to your privacy-related concerns, you may have the right to make a complaint to the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Our Website is not intended for anyone under the age of 18. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a anyone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a anyone under 18, please contact us at RaindropHarmonyManitoulin@gmail.com.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law, you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information, you may send us an email at RaindropHarmonyManitoulin@gmail.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

• Information protected by solicitor-client privilege.
• Information that is part of a formal dispute resolution process.
• Information that is about another individual that would reveal their personal information or confidential commercial information.
• Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, you may contact us at RaindropHarmonyManitoulin@gmail.com.

WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at RaindropHarmonyManitoulin@gmail.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our Privacy Policy on this page. We include the date the Privacy Policy was last revised at the top of the page.

You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE
We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact us at: RaindropHarmonyManitoulin@gmail.com

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy, please contact us using the contact information listed above.